TL;DR: Tools that “come easily to hand” disappear into their work while today's apps demand our constant attention. This piece explores how “customer delight” originated in Taiichi Ohno's worker empowerment vision but has often devolved into today's manipulative design patterns. Is it time to reclaim “delight”? What if software empowered us like a master craftsperson's tools? What if apps faded into transparency, letting us experience not the shallow ping of notifications, but the deep satisfaction of creation and genuine accomplishment?